FAQs

Why should we use your services?

How do you manage quality control?

How do you manage confidentiality?

How do we start using your services?


Q. Why should we use your services?
A. We believe that almost all organisations can benefit from our unique combination of breadth and quality of service, operational rigour, responsiveness and cost benefits.

Q. How do you manage quality control?
A. Firstly we run a rigorous hiring process where we select only the best with great qualifications (our hires come from top class academic programmes and have significant professional experience) and put them through a rigorous training programme (typically run by our partner organisation MSK Global Training). Secondly we run ongoing training based on feedback and development goals. Thirdly we invest heavily to understand your needs. Finally we have robust operational and performance management systems and processes.

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Q. How do you manage confidentiality?
A. Our clients have both general and specific confidentiality needs. Our team sign confidentiality agreements and work to a strict code of conduct and professional values. However each client has specific requirements, for example, in terms of security of communication. Some clients also require dedicated operation areas and we are happy to support these. We operate under and fulfill the requirements of the 1998 Data Protection Act.

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Q. How do we start using your services?
A. Contact us at info@mskglobal.com to set up an initial conversation or to send a project brief.  We typically work together to discuss and understand your needs and opportunity areas where our services can best help your organisation.  We then sign a simple terms of engagement. For ad-hoc work we frequently start working with a new client within 24 hours of initial contact.[Back to top]